Support

Something not working, or a question? Write to us.

Signing in

I can’t sign in

Talk Lab has three ways to sign in: Apple, Google, or a code sent to your email. Use the same way you used the first time. A different way can make a new, empty account.

The email code doesn’t arrive

Wait a minute, then look in your spam or junk folder. Check that the email address is spelled right. Then ask for a new code.

Plans and purchases

How do I cancel or change my plan?

Plans are bought through the App Store or Google Play, so you manage them there, not in Talk Lab:

• iPhone: open Settings, tap your name, then Subscriptions, then Talk Lab.
• Android: open the Google Play app, tap your profile picture, then Payments & subscriptions, then Subscriptions, then Talk Lab.

Cancel at least 24 hours before the plan renews. You keep your plan until the end of the period you paid for.

I bought something, but I don’t see it

Make sure you are signed in to the same Talk Lab account, and to the same Apple ID or Google account you paid with. Then open the plans page in the app and tap Restore purchases. Still missing? Write to us with the date of the purchase.

Can I get a refund?

Apple and Google handle payments and refunds. On iPhone, ask at reportaproblem.apple.com. On Android, followGoogle Play’s refund steps.

What happens when I run out of messages?

You can wait for your plan’s new month, change to a bigger plan, or buy a top-up.

Using the app

An AI person wrote something that isn’t OK

Long-press the message and tap Report this message. Pick a reason and add a note if you like.

Your account

How do I delete my account?

In the app: tap your initial at the top of Home, scroll to the bottom, and tap Delete account. All the steps, and what gets deleted, are on Delete your account.

Can I get a copy of my data?

Yes. Write to support@talklabapp.com from the email address of your account.